C_C4H51_2405: SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam cram sheet

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 4	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. No Access
B. Full Access
C. Restricted
D. Define Specific Restriction
E. Unrestricted

Answer: A,B,C

NEW QUESTION # 41
Which elements are used to calculate the due dates defined in service level agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Service contract
B. Operating hours
C. Working calendar
D. Maintenance plan

Answer: B,C

NEW QUESTION # 42
Where can you keep track of new and modified knowledge base articles?

A. Knowledge base fine-tuning activity
B. Feed
C. Solution finder
D. Broadcast

Answer: B

NEW QUESTION # 43
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Define a template.
B. Set up an approval process.
C. Create a customer and assign an email address.
D. Activate Live Activity Configuration.

Answer: A,C

NEW QUESTION # 44
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.

A. Activate the scoping item "Do you want to support email channels for corporate accounts?"
B. Activate the scoping item Function Locations
C. Activate the Messaging Service communication channel
D. Maintain an email address

Answer: A,C

NEW QUESTION # 45
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