ITIL-4-Foundation Training Tools & ITIL-4-Foundation Reliable Exam Sims

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ITIL 4 Foundation exam is a certification exam that is designed to test the knowledge and understanding of IT professionals in the latest version of ITIL - ITIL 4. ITIL, or Information Technology Infrastructure Library, is a set of best practices for IT service management that focuses on aligning IT services with the needs of the business. The ITIL 4 Foundation exam is the entry-level certification for ITIL 4 and is a prerequisite for higher-level certifications in the ITIL 4 framework.

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ITIL ITIL-4-Foundation Reliable Exam Sims | ITIL-4-Foundation Valid Exam Questions

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ITIL 4 Foundation Exam Sample Questions (Q139-Q144):

NEW QUESTION # 139
Which is included in the purpose of the 'service level management' practice?

A. To ensure accurate information about the configuration of services is available
B. To set clear business-based targets for service levels
C. To ensure that suppliers and their performance are managed appropriately
D. To maximize the number of successful service and product changes

Answer: B

NEW QUESTION # 140
What are the three phases of 'problem management'?

A. Problem identification, problem control, error control
B. Problem logging, problem classification, problem resolution
C. Incident management, problem management, change enablement
D. Problem analysis, error identification, incident resolution

Answer: A

NEW QUESTION # 141
Which is included in the purpose of the 'improve' value chain activity?

A. Ensuring the continual improvement of practices across all value chain activities
B. Ensuring continual engagement and good relationships with all stakeholders
C. Ensuring a shared understanding of the improvement direction for services across the organization
D. Ensuring that services continually meet expectations for quality, costs, and lime to market

Answer: A

Explanation:
The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
https://wiki.process-symphony.com.au/framework/lifecycle/service-value-systemitil-4/#:~:text=The%20purpose%20of%20the%20improve,four%20dimensions%20of%20service%20management.

NEW QUESTION # 142
Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service
B. Outputs of the service received by the consumer
C. Costs imposed on the consumer by the service
D. Costs removed from the consumer by the service

Answer: D

NEW QUESTION # 143
Which practice has a strong influence on the user experience and perception of the service provider?

A. Supplier management
B. Change enablement
C. Service level management
D. Service desk

Answer: D

NEW QUESTION # 144
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